Chat-Agent

Turn your internal knowledge into instant answers

When people think of a 'chat agent', they usually picture a standard customer service bot on a website. But for companies and organizations, the real power of AI lies in their own documents. Every day, employees spend valuable time searching for reports, manuals, project files and contracts. Information stays locked away in separate systems, folders and silos. The smart Chat-Agent from Callidus Works puts a definitive end to that.

How it works

Our Chat-Agent connects directly to your company knowledge. Whether through an advanced knowledge base or a direct API connection for a 'live link' to your source systems — the information is instantly accessible.

1. Ask a question: Employees simply ask their question in plain language.
2. Instant results: The Chat-Agent searches every connected knowledge source in seconds and returns a clear, consolidated answer.
3. Sources included: One click takes the user straight to the original document for verification or more detail.

The benefits for your organization:

• Work faster: No more endless searching through SharePoint, folder structures or mailboxes.
• Beyond silos: Connect fragmented information flows across different departments.
• Always up to date: Thanks to live API connections, everyone always has the most current information.
• Higher productivity: Valuable time goes into work that matters, not into searching.

Instant answers for website visitors

Want to assist website visitors 24/7 with instant, personalized responses — without additional staff?

The Callidus Chat-Agent is an AI-powered chatbot that provides immediate answers based on your company's information.

The Chat-Agent answers visitor questions automatically, consistently, and in the right tone. No wait times, no standard FAQs — just contextual, relevant responses.

Applicable across different situations:

• Customer service: instant answers to frequently asked questions
• Sales: capture and qualify leads outside office hours
• Internal support: help employees quickly with procedures and information
• Onboarding: guide new customers or employees

This delivers immediate results:

• Faster response times for visitors
• Less pressure on service staff
• Higher customer satisfaction through 24/7 availability
• Consistent communication in your tone of voice

The Chat-Agent learns from your documentation, website content, and knowledge base and is operational within days.