Callidus Cognito

The central AI platform for incoming messages

Callidus Cognito is the AI engine behind all your incoming communication — email, chat, and phone.

How it works

Every incoming message — whether it's an email, chat message, or phone call — is analyzed and processed by Callidus Cognito. Based on:

Routing rules — determine what happens with a message: forward, reply, or escalate
Knowledge base — company documentation, regulations, specifications, and procedures
API integrations — connections to your own systems such as CRM, helpdesk, or ERP

Callidus Cognito forwards messages, validates input, replies automatically, or integrates with your existing workflow.

Callidus Cognito activates the right agent per channel:

Mail-Agent — reads, interprets, and replies to incoming email automatically
Chat-Agent — assists website visitors 24/7 with contextual answers
Voice-Agent — processes phone calls and handles follow-up (available soon)